Delivery Information
Upon receiving and clearing your payment, your order will be promptly processed for shipment via Australia Post. Please allow 3-4 business days for dispatch.
Shipping Costs:
Orders over $125: FREE Standard Shipping
Orders under $125: Standard Shipping at a flat rate of $11
Express Shipping: Available for all orders at $20
Deliveries are typically made Monday to Friday, excluding public holidays. If no one is available to receive the package, Australia Post will leave a card for collection at your local post office. Every shipment includes a tracking number, available upon request.
To ensure your order arrives in time for Christmas, please place it by 16th December 2024. Orders placed after this date will be processed as quickly as possible, but we cannot guarantee delivery before Christmas. Thank you for your understanding!
Delivery times vary by location. For detailed delivery timeframes, refer to Australia Post's delivery schedule. Please view Australia Post's delivery time frames here. For additional shipping inquiries, contact our sales team or visit the Australia Post website.
Tracking Your Order
After your order is dispatched, you will receive an email with your tracking number, which can be used on the Australia Post website to monitor your shipment.
Order Changes
Once an order is placed, it is immediately processed by our warehouse. Therefore, we cannot modify or cancel orders after they have been submitted.
International Shipping
Currently, we do not offer international shipping. However, our products are available in homeware stores worldwide.
Australia Post Estimated Delivery Time Frames
|
State
|
Standard Shipping
|
Express Shipping
|
|
VIC
|
2 - 5 business days
|
1 - 2 business days
|
|
NSW
|
3 - 6 business days
|
2 - 4 business days
|
|
QLD
|
4 - 7 business days
|
2 - 4 business days
|
|
ACT
|
3 - 5 business days
|
2 - 3 business days
|
|
SA
|
4 - 6 business days
|
2 - 3 business days
|
|
TAS
|
5 - 7 business days
|
2 - 3 business days
|
|
WA
|
7 - 12 business days
|
4 - 5 business days
|
|
NT
|
7 - 10 business days
|
4 - 6 business days
|
Delivery Impacts & Delays in NSW & QLD
Flooding and severe weather in the Northern Rivers Region of NSW and Queensland may cause delivery delays. Deliveries will resume as soon as conditions allow. Tracked items, Express Post, and StarTrack Premium items will be prioritized. For updates, use the Australia Post mobile app.
Despite efforts to secure mail during flooding, some items may be damaged or lost. Our team will assess and deliver undamaged items as soon as it is safe.
Warehouse Closure
Our warehouse will be closed from December 22nd to January 2nd. Orders placed after December 20th will ship in the new year.
Christmas Delivery Deadlines
- Standard Post:
- Rest of Australia: Order by midnight, December 11th
- WA & NT: Order by midnight, December 4th
- Express Post:
- Rest of Australia: Order by midnight, December 18th
- WA & NT: Order by midnight, December 11th
Returns
We want you to be satisfied with your purchase. Faulty or damaged items can be returned or exchanged if reported within 48 hours of delivery. Replacements will be provided under the manufacturer’s warranty, or a similar item will be offered if the original is unavailable. Cash refunds are not available.
Returned items must be in original packaging and unused condition. Keep all packaging and manuals in good condition. All returns require proof of purchase. We reserve the right to inspect returned items and may charge a $50 handling fee if the product's condition was misrepresented.
Refund Claims
To claim a refund for damaged goods, notify our staff with details of the damaged or incorrect items, your contact information, and purchase order number. Our team will provide further instructions for completing your refund claim.
