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SHIPPING & DELIVERY

Delivery

To ensure fast shipping, we will immediately process your order via Australia Post in Australia once payment has been received and cleared. Please allow 3-4 business days for dispatch

For orders valued at more than $100.00 shipping is FREE.

For orders valued under $100.00 shipping is flat rate $10 Australia wide.

Generally deliveries are made Monday to Friday (Public holidays excepted).

If there is no one home to receive the parcel, Australia Post will leave a card. The parcel can then be picked up at the local post office during normal opening hours. All consignments are sent with a tracking number which can be emailed to you on request.

Estimated delivery times will vary according to shipping location but should be within 4 working days for most locations within Australia. All of our Australian deliveries are handled by Australia Post. For more information regarding shipping, insurance, delivery times or other related matters, please contact our sales staff. For more information regarding parcel delivery, please refer to the information on the Australia Post website.

For customers wishing to change any order, if they have already been processed, an administration fee will be charged.

International Orders

We can only deliver to Australia at this stage. Sorry for any inconvenience! 

Returns

It is very important to us that you are happy with your purchase. Goods may only be returned or exchanged where they are faulty or damaged and Ashdene must be notified within 48 hours after delivery of such items. You will receive a replacement item in accordance with the manufactures warranty provisions and if a replacement item is no longer available a similar item, equal to or better will be offered as an alternative. There are no cash refunds.

Faulty or damaged items must be returned in their original packaging and in unused condition.

Please keep all packaging and manuals supplied with the product in good, original condition. All items, faulty, damaged or non-damaged, must be returned with its proof of purchase, original packaging and manuals, in its original condition. We reserve the right to inspect all returned items, and to charge a $50 handling and administration fee if the condition of the product was found to be misrepresented by the customer.

Prior to returning an item, please contact us for further instructions. Please note returned items must be well packed for return journey or may be considered to have been damaged on the return and therefore, not replaced.

How to make a refund claim

To make a refund claim for damaged goods, you must first notify our staff indicating which product(s) are damaged or incorrectly supplied, along with your contact details and purchase order number. Our staff will then contact you with further instructions on how to complete your refund claim.

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